Setting up Microsoft Authentication for ÄûÃʵ¼º½ Email

 

Step 1: Install the Microsoft Authenticator App 

  1. Download and install the Microsoft Authenticator app from the Google Play Store (Android) or App Store (iOS). 
  2. If you have previously installed the app, we recommend reinstalling it to ensure a fresh setup. 

 

Step 2: Sign in to Your ÄûÃʵ¼º½ Email 

  1. Open the Microsoft Authenticator app. 
  2. Click Add Account and select Work or School Account. 
  3. Enter your ÄûÃʵ¼º½ email (e.g., jdelacruz12@student.hau.edu.ph) and password. 
  4. A prompt appears: "Finish setting up on a web browser." Click Open Browser. 
  5. Your default browser will open with another login prompt. 
  6. Enter your ÄûÃʵ¼º½ email and password again. 
  7. A prompt appears: "Do you trust hau.edu.ph?" Click Continue. 
  8. Another prompt appears: "More information required." Click Next. 

 

Step 3: Setting Up Microsoft Authenticator 

Do not skip any steps to ensure proper setup. 

Option 1: Pairing Your Account Automatically 

  1. A prompt appears: "Keep your account secure" or "Start by getting the app." Click Next. 
  2. The next prompt is "Set up your account in the app." 
  3. Choose "Pair your account to the app by clicking this link." 
  4. A system prompt appears: "Open in Authenticator?" Click Open. 
  5. Your account will automatically be added to the Authenticator app. 

Option 2: Using a QR Code (For PC or Laptop Setup and Mobile) 

  1. Open your PC or Laptop and launch a web browser. 
  2. Go to and log in with your ÄûÃʵ¼º½ email and password. 
  3. A prompt appears: "Keep your account secure" or "Start by getting the app." Click Next. 
  4. Another prompt appears: "Set up your account in the app." Click Show QR Code. 
  5. On your mobile device, open the Microsoft Authenticator app. 
  6. Click Add Account at the bottom of the screen. 
  7. Select Work or School Account. 
  8. Choose Scan QR Code. 
  9. Use your phone's camera to scan the QR code displayed on your PC screen. 
  10. Once successfully scanned, click Next. 

 

NOTES 

If you repeatedly receive the "Allow push notification", “Verify your Location” prompt in your mobile, delete and reinstall the Authenticator app on your mobile device. 

In the event that you are prompted with "more information is required" loop kindly complete the online form  and proceed with stating the issue of re-registering for Multi-Factor Authentication (MFA).  

 

Private Browsing Setup for a Fresh Session

Using a private or incognito browsing window is a best practice during account setup to ensure that no old cookies or cached data interfere with the process. 

On iOS (Safari) 
Steps to Open a Private Browsing Tab: 
Open Safari on your device. 
Tap the Tabs icon (usually located in the bottom-right corner). 
Tap Private in the bottom-left corner, then tap Done. 
Tap the + icon to open a new private browsing tab. 

On Android (Chrome) 
Steps to Open an Incognito Tab: 
Open Chrome on your device. 
Tap the three-dot menu in the upper-right corner. 
Select New Incognito Tab. 

 

Disclaimer: 
Warning: Removing your Microsoft Authenticator account will break the link between your device and your Microsoft 365 (or work/school) account for multifactor authentication. This may temporarily prevent you from signing in until you re‑enroll your MFA method. Only remove your account if you are experiencing issues (such as persistent errors, lost or misconfigured credentials, or troubleshooting an MFA problem). If you are not encountering any issues, it is recommended to keep your current MFA configuration intact. Always consult your IT administrator or support team before making changes if you are unsure. 

Troubleshooting: Removing an Account from Microsoft Authenticator 

Why Remove an Account? 

Reregistration: If an account’s MFA configuration is causing issues, removing it allows you to reregister from scratch. 
Security: Clearing outdated or unused accounts minimizes potential security risks. 
Troubleshooting: Removing and then readding an account can help resolve issues with notification prompts or code generation. 

 

For iOS Devices 

Open the Microsoft Authenticator App: 

Locate and tap the Authenticator icon on your home screen. 
Locate the Account to Remove: 

On the main screen, you’ll see tiles for each account. 
Find the account you wish to remove. 

Access Account Options: 

Swipe Method: Swipe left on the account tile. In many versions, a red Delete button will appear. 

Menu Method: Alternatively, tap on the account or the threedot (•••) icon usually shown near the account tile to open a context menu. 
Remove the Account: 

Tap Remove account (or Delete account). 
Confirm the removal when prompted. 

Verify Removal: 

The account tile should no longer appear in your list. 
If you experience any issues, try closing and reopening the app or restarting your device. 

For Android Devices 

Open the Microsoft Authenticator App: 

Tap the app icon from your app drawer or home screen. 
Find the Account to Remove: 

On the main screen, each account appears as a separate tile. 
Identify the account that you need to remove. 
Access the Removal Option: 

Tap the threedot (•••) icon or longpress on the account tile to reveal options. 
From the menu that appears, choose Remove account (or Delete account). 
Confirm Deletion: 

When prompted, confirm that you want to remove the account. 
The account will then be removed from the list. 
 

Verify Removal: 

Ensure that the account no longer appears in your Authenticator app. 
If the account still appears or if the app misbehaves, consider clearing the app cache or reinstalling the app as additional troubleshooting steps. 

 

Additional Troubleshooting Tips 

App ReInstallation: If removal via the above steps does not work as expected, consider uninstalling and then reinstalling the Microsoft Authenticator app. This can clear any residual settings. 

Clear App Data (Android): On Android devices, you can clear the app data via Settings > Apps > Microsoft Authenticator > Storage > Clear Data. (Note that this will remove all accounts, so use with caution.) 

Check for Updates: Ensure that you are using the latest version of the Authenticator app, as updates may improve the management and removal of accounts. 

Restart Device: Sometimes a simple restart can refresh the app’s state and allow removal actions to take effect properly. 

 

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